Returns - Exchanges + Refunds
Returns - Exchanges + Refunds
(when purchasing directly from article:®)
Here at article:® we want you to feel 100% confident in your purchase with us, therefore we will gladly accept returns for exchange or refund, providing your return meets the following conditions:
Products purchased at full price from our website or an article:® POP UP can be returned for exchange or refund within seven (7) days of delivery/purchase as long as they are in new, unused, unworn, unwashed condition and still have the original swing tags and packaging attached and are accompanied by the original proof of purchase (receipt). Please note: In accordance with Health and Safety Standards we are unable to accept returns for exchange or refund on jewellery products. We regret to advise that no returns for exchange or refund can be made without original proof of purchase (receipt) or if the product appears to have been used/worn/washed.
We regret to advise that products purchased during our promotional periods cannot be returned unless deemed faulty.
If you wish to return your product for exchange or refund, please submit your intention to do so by visiting our Returns Portal if your product meets the conditions of our returns policy.
Please fill in all fields required to submit your return for approval. Once approved, follow the instructions provided. Securely pack and seal your items in their original condition and send the product together with your proof of purchase (receipt) to the address provided.
Postage for returns must be pre-paid by the customer; we cannot accept C.O.D. deliveries. If you would like to return your product (that was purchased at full price) for exchange, you will be required to provide your credit card details, so that we can charge your credit card for the freight of the replacement product and any further purchase charges. We will request these details when processing your exchange. Please note: The cost to ship the replacement item/s will be that of our regular shipping charges. For further information, please see our Shipping + Delivery page.
When returning your product, we suggest that you use a carrier that provides a tracking number, as article:® is not responsible for packages not received. Australia Post offer a tracking service for a minimal fee. Please record the tracking number before you post the package, if using this method.
Qualifying exchanges will be processed by article:® within 2-3 working days of receiving and accepting the returned product in the exact same condition in which it was shipped, accompanied by the proof of purchase (receipt). Your credit card will be charged as per our regular shipping charges, for the freight of the replacement product. Once we have prepared and packed your replacement order, you will receive an email from us advising that your order has been packed, left our warehouse and is on it’s way to you. We will provide tracking details in this email so that you are informed of when your replacement parcel is scheduled for delivery.
Qualifying refunds will be processed by article:® within 2-3 working days of receiving and accepting the returned product in the exact same condition in which it was shipped, accompanied by the proof of purchase (receipt). Original shipping and handling changes are non-refundable unless the item is faulty. You will be notified via email once the credit has been processed. Please allow up to 30 days for the credit to appear on your bank statement, as processing times vary between financial institutions, which is unfortunately beyond our control.
- All sales are final. Strictly no returns / exchanges / refunds on promotional products.
- Promotional time delivery: Our aim is to process and dispatch your order as quickly as possible - usually within 1-2 working days (Monday - Friday, not including public holidays), during promotional periods however, orders may take a further 1-2 working days to process/dispatch from our warehouse.
Although article:® endeavours to ensure stock levels are accurately kept, in the event that a promotional product you have ordered is not available, we will automatically refund you via your original payment method and send all other products. Due to the volume of orders during promotional periods, we regret to advise that we are unable to contact you individually regarding out-of-stock items during these extra busy periods.
Faulty + Damaged Products
We pride ourselves on ensuring that all of our products are of the highest quality and meet our strict manufacturing standards. Whilst great care is taken in the manufacturing of all article:® products and they are quality checked by independent inspection authorities, they are made by human hands and unfortunately occasionally a defect may be present.
Should you come across any defect or manufacturing fault (components or workmanship) please visit our Returns Portal to submit your findings, and we will be happy to assist you promptly.
Upon receipt of your completed 'Fault Identification' submission which will include our request for photographs of the fault, we will review the information received to determine if the defect is article:®’s liability and be in touch with further instructions.
If it is determined that the defect is our responsibility we will:
1. Repair the defect if possible; or
2. Replace the product in the exact same colour if in stock; or
3. Offer an alternative product of equal value if acceptable to the customer; or
4. Credit the customer the full cost of the product as appears on the original receipt, back to the credit card originally used for payment. Please allow up to 30 days for the credit to appear on your bank statement, as processing times vary between financial institutions, which is unfortunately beyond our control. We will only refund freight charges if we've sent the incorrect item, or if the item sent is defective.
We regret to advise that we will not be responsible for defect product older than 12 months OR for product that has been mistreated or if our Product Care has not been followed.
Returns - Exchanges + Refunds
(when purchasing from a multi-brand Retail Partner)
For full-priced products purchased within the past 12 months from a multi-brand Retail Partner, contact needs to be made to the store directly regarding their Returns/Exchanges/Refund policy. article:® cannot directly accept returns/exchanges/refunds for items purchased from a multi-brand Retail Partner. The Retail Partner will contact us and follow our “Retail Partner Return of Faulty Stock Procedure”.