Terms + Conditions (the serious stuff)
Welcome to www.articleproduct.com (the "Website"). The following Terms and Conditions of Use set forth below govern your use of the "O'Connor + Cowley Concepts Pty Ltd T/A article:®" Website. These Terms and Conditions of Use are legally binding on you. article:® may change, add or remove portions of these Terms and Conditions of Use at any time, but if it does so, it will post an updated version of such changes on the Website. You are responsible to review these Terms and Conditions of Use before each access or use of the Website. Your continued use of the Website shall constitute your consent to such changes.
IF ANY OF THESE TERMS AND CONDITIONS OF USE OR ANY FUTURE CHANGES ARE UNACCEPTABLE TO YOU, DO NOT ACCESS OR OTHERWISE USE THE WEBSITE OR ANY INFORMATION CONTAINED ON THE WEBSITE. YOUR CONTINUED USE OF THE SERVICE NOW, OR FOLLOWING THE POSTING OF NOTICE OF ANY CHANGES IN THESE TERMS AND CONDITIONS OF USE, WILL INDICATE ACCEPTANCE BY YOU OF SUCH TERMS AND CONDITIONS OF USE, CHANGES, OR MODIFICATIONS.
article:® attempts to be as accurate as possible with regard to the content of its Website. Although we attempt to verify that the information posted on our Website is correct, such as product descriptions and prices, article:® does not guarantee that the content of its Website is accurate, complete, reliable, current, or error-free. article:® reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause you. If the correction takes place after you place your order and is directly linked to your order, we will try to notify you of the correct information following the receipt of your order, and you may cancel the order without any obligation within 48 hours from the date of the notice. Following the 48-hour period to cancel your order, your order will be processed as per the corrected information.
This Website and its content are solely for personal, non-commercial use. You may not publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any re-sale or exploitation of in any way, in whole or in part, any of the products, materials, works displayed on this Website.
Copyright + Trademarks
The trademarks, service marks, brands, names, logos and designs of article:® are the property of O’Connor + Cowley Concepts Pty Ltd and their respective owners. You may not remove or alter any trademark. You may not use any trademark displayed on this site without the express prior written permission of article:® or the respective owners, and nothing contained on this site grants implication, waiver, estoppel or otherwise, any such right to use such trademarks.
All of the materials appearing on this site, including but not limited to the Website design, text elements, brands, names, logos, designs including artwork/illustrations, materials, photographs, images, icons etc as well as the selection, assembly and arrangement thereof, are the sole property of article:® or their respective owners. Copyright © 2018, unless otherwise specified. All rights not expressly granted herein are reversed. Except as otherwise required by applicable law, any reproduction, distribution, modification, re-transmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner.
You agree to defend, indemnify and hold harmless article:® and its directors, affiliates, representatives, partners, agents and employees from and against any and all liabilities, claims, costs and expenses, including legal fees, that arise out of or in connection with your use of the Website or breach of these Terms and Conditions of Use.
article:® makes every effort to display as accurately as possible the colours of our products that appear on the Website. However, as the actual colours you see will depend on your monitor/screen resolution, your brightness settings, your colour display profile and how often your monitor/screen is calibrated, we cannot guarantee that your monitor/screen's display of any colour will be accurate.
Placing an Order
It is easy to place an order at www.articleproduct.com using your credit card or Paypal on our secure Website.
1. Whenever you find an item you like, simply click the "ADD TO CART" button after you select your Quantity.
2. When you have finished shopping and are ready to check-out, click on the Shopping Bag icon in the top right-hand corner of any page and select "My Cart".
3. The Shopping Cart presents you with all items you have chosen. You can change quantities or delete items from the cart as desired. Select “Update Cart”. Once you are sure the cart is showing exactly what you wish to purchase, select “CHECKOUT" located at the bottom of the page. In the Customer Information page select “Log in”. You will be given a choice to either “Continue as a Guest”, “Login” or “Create Account”. Make your selection and complete the details as required.
If you “Continue as a Guest”, enter your Contact Information and Shipping Address and then select “Continue to Shipping Method”. Select your preferred Shipping method, followed by “Continue to Payment Method”. Select your preferred Payment Method and enter payment details as required. Select your preferred Billing Address. Select “Complete Order” to place your order.
If you already have an account simply “Login” with your Email and Password to retrieve your information.
If you choose to “Create Account”, complete the details as required by entering your First Name, Last Name, Email & Password.
4. An Order Confirmation email will be sent to the email address you entered after the check-out process once your order has been received in our system, advising you that we are preparing to pack your order.
5. After 1-2 business days you will receive a second email from us advising that your order has been packed, left our warehouse and is on its way to you. We will provide tracking details in this email so that you are informed when your parcel is scheduled for delivery. Please select the link provided in the email and follow the prompts to track your order.
6. The day that your parcel is scheduled for delivery, you will receive a third email from us advising you that your parcel is being delivered that day.
7. Finally, once our carrier has confirmed that your parcel has been delivered, we will email you to advise you that the delivery has occurred.
8. If you receive an error message after entering your credit card details, your payment has not been received and you are not guaranteed supply. Please re-enter your details or contact us directly to order by email, email@example.com or call +61 (0)481 881 481 (during office hours).
Our pre-order system means that when a new product is being introduced / or a popular item is sold out, it is possible to reserve the item by paying in advance which entitles you to be among the first to receive the item when it is in stock. After you have completed and paid for your order, it will usually take up to three-four weeks before the item is dispatched. Shipping time is in addition and dependant on your location.
Signature on Delivery
For your protection, all of our parcels require a signature upon delivery. To guarantee a smooth delivery of your order to you, we recommend that your parcel be sent to an address where someone will be able to receive/sign for it during business hours.
Unfortunately we cannot deliver to PO Boxes.
If no one is at the specified shipping address when delivery is attempted, our carrier will leave a card that will direct you to your local post office or collection point for collection. Please collect your parcel within seven (7) days.
Once a parcel is delivered to your local post office or collection point, we are unable to organise a re-delivery for you. Parcels are held at your local post office or collection point generally for no longer than seven (7) days before being returned back to us.
If we attempt to deliver your order and you are not at your delivery premises to sign for the parcel and consequently you do not pick it up from your local post office or collection point and therefore the parcel is returned back to us, we will charge you an additional $10 (Australia), $20 (New Zealand) or USD/GBP/EUR30 (Rest of World) to re-dispatch the parcel to you. We will contact you if a parcel returns to us to give you the option of a re-dispatch before charging you any additional fees. If you decide to cancel the order, we will refund you the full invoice amount, minus the shipping cost already expended.
Authority to Leave (ATL)
ATL gives permission for our carrier to leave your online order without obtaining a signature. The benefit of delivering parcels with authority to leave is that the parcel will almost always be delivered on the first attempt. This means you won’t have to arrange a re-delivery or collect the parcel from a local post office or collection point.
Please note however, article:® holds no responsibility for goods left unattended at a delivery address if you give the carrier Authority to Leave (ATL) your parcel when no one is available to sign for it.
Cancelling an Order
Please note that our order processing system is automated and designed to fulfil orders and have them dispatched as quickly as possible. Should you change your mind and wish to alter or cancel any part of your order, please call/email us immediately and we will process your request if your order has not yet been dispatched.
We reserve the right to refuse to supply any individual or company.
Depending on your country, prices will be displayed in AUD, USD, EURO or GBP.
Please note that the price of products vary for each country based on the shipping destination to reflect currency fluctuations, local market pricing, taxes, import duties and shipping costs. Please be aware that your card issuer might use a different exchange rate when making the final payment, so the price may differ slightly.
Privacy + Security
The website is encrypted with an SSL Certificate to protect your online order information. Our ordering system is secured with a specialized online payment processing company to maintain the highest level of confidence in the security of your personal information. This online payment processing company provides you with the assurance that the data exchanged with the site is secured and encrypted. Please note that some versions of browsers and some firewalls do not permit communication through secure servers. In that case, you will be unable to connect to the server, which means you will not be able to place an order. If you cannot access the secure server for any reason, please send an email to firstname.lastname@example.org.
To check the security of your connection on the checkout page, look at the upper left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then the SSL Certificate is active. You can also double-check by looking at the URL line of your browser whilst in the checkout. When accessing a secure server, the first characters of the site address will change from "http" to "https." We take special security measures to protect the personally identifiable information that we store. We use appropriate software and hardware tools to protect our computers against unauthorized access. We also restrict our employee's ability to access your personally identifiable information. article:® believe in respecting your privacy and will not share, sell or trade your personal information.
The Website accepts credit cards (VISA & MasterCard), Paypal and Afterpay.
GST (Goods and Services Tax)
We are required by Australian law to charge 10% GST on all orders delivered to an Australian address, and this is already included in the price.
Shipping + Delivery
We deliver internationally! Delivery costs vary depending on your shipping destination and size/weight of your order.
Australia- FREE standard delivery within Australia for orders AUD$175+. Shipping is charged at the flat rate of AUD$9.95 for orders below AUD$175.
New Zealand- FREE standard delivery within New Zealand for orders AUD$175+. Shipping is charged at the flat rate of AUD$24.95 for orders below AUD$175.
Rest of World- FREE standard delivery within specific countries for orders USD$175+ / EUR€175+ / GBP£175+. Please refer to this link for specific countries. Shipping is charged at the flat rate of USD$19.95 / EUR€19.95 / GBP£19.95 for orders below USD$175 / EUR€175 / GBP£175.
All orders are processed and dispatched from our warehouse as quickly as possible - usually within 1-2 working days (Monday - Friday, not including public holidays). During promotional periods however, orders may take an additional 1-2 working days to process/dispatch from our warehouse.
Delivery times vary depending on your delivery location. Please refer to your delivery destination below for detailed information.
Australian orders are shipped via Sendle, Australia Post or TNT, which takes approximately 2-7 working days from dispatch, (Monday - Friday, not including public holidays) to most METRO postcodes in Australian capital cities. NON-METRO areas may take an additional 3 working days.
Australian Express Post
If you require your order in a hurry, please select the Australia Post Express Post option in the checkout. Please note that Australia Post do not offer Express Post to all postcodes within Australia. It is the customer’s responsibility to check whether this service is available to your specific postcode. Please refer to the link below to ensure Express Post is available to your postcode.
Express Post orders are processed and dispatched from our warehouse as quickly as possible - usually within 1-2 working days (Monday - Friday, not including public holidays).
New Zealand Delivery
New Zealand orders are shipped via New Zealand Express International, which takes approximately 2-7 working days from dispatch (Monday - Friday, not including public holidays) to most METRO postcodes in New Zealand. NON-METRO areas may take an additional 3 working days.
Please note that possible Customs inspections may delay delivery by a few days. Any possible taxes and/or duties that may be incurred by New Zealand Customs are the responsibility of the customer.
International orders are shipped via Express International. Freight charges do not include any possible duty, taxes or customs charges applicable for specific countries.
International orders take approximately 3-7 working days from dispatch to metropolitan areas of major cities, or 10-12 working days outside of these areas. Please note that possible Customs inspections may delay delivery by a few days.
International Orders – Duties + Taxes
Please note that the shipping charge on your order does not include any possible taxes and/or duties that may be incurred due to the destination country's Customs regulations. The responsibility for any such Customs duties, taxes, VAT, etc. is that of the recipient upon delivery into the destination country. We are required by law to list the advertised price for our items on the Customs documentation, and to accurately list the contents of your order. Please keep in mind that we have absolutely no control over these charges. To ascertain the correct information, the Customs Service may require the information that the goods are designed in Australia and manufactured in China.
Should you require further information in this regard, please contact the destination country’s Customs Service to gain further details, as duty rates, VAT and tax-free thresholds vary in each country.
Sold Out - Inability to Supply
Although article:® endeavours to ensure stock levels are accurately kept, in the event that a product you have ordered is sold out/unavailable, we will contact you and offer you three options for your consideration.
Option 1. Arrange an immediate refund via the original payment method;
Option 2. Offer you an alternative colour or product of equal value;
Option 3. Treat your order as a Pre-Order, in which case we will deliver the sold out product/s to you as a priority, as soon as they are back in stock
The choice will be yours. All other products will be dispatched as normal.
During promotional periods however, in the event that a product you have ordered is not available, we will automatically refund you via your original payment method and send all other products. Due to the volume of orders during promotional periods, we regret to advise that we are unable to contact you individually regarding out-of-stock items during these extra busy periods.
Returns - Exchange + Refund Policy (when purchasing directly from article:®)
Here at article:® we want you to feel 100% confident in your purchase with us, therefore we will gladly accept returns for exchange or refund, providing your return meets the following conditions:
Products purchased at full price from our website or an article:® POP UP can be returned for exchange or refund within seven (7) days of delivery/purchase as long as they are in new, unused, unworn, unwashed condition and still have the original swing tags and packaging attached and are accompanied by the original proof of purchase (receipt). Please note: In accordance with Health and Safety Standards we are unable to accept returns for exchange or refund on jewellery products. We regret to advise that no returns for exchange or refund can be made without original proof of purchase (receipt) or if the product appears to have been used/worn/washed.
We regret to advise that products purchased during our promotional periods cannot be returned unless deemed faulty.
If you wish to return your product for exchange or refund, please submit your intention to do so by visiting our Returns Portal if your product meets the conditions of our returns policy.
Please fill in all fields required to submit your return for approval. Once approved, follow the instructions provided. Securely pack and seal your items in their original condition and send the product together with your proof of purchase (receipt) to the address provided.
Postage for returns must be pre-paid by the customer; we cannot accept C.O.D. deliveries. If you would like to return your product (that was purchased at full price) for exchange, you will be required to provide your credit card details, so that we can charge your credit card for the freight of the replacement product and any further purchase charges. We will request these details when processing your exchange. Please note: The cost to ship the replacement item/s will be that of our regular shipping charges. For further information, please see our Shipping + Delivery page.
When returning your product, we suggest that you use a carrier that provides a tracking number, as article:® is not responsible for packages not received. Australia Post offer a tracking service for a minimal fee. Please record the tracking number before you post the package, if using this method.
Qualifying exchanges will be processed by article:® within 2-3 working days of receiving and accepting the returned product in the exact same condition in which it was shipped, accompanied by the proof of purchase (receipt). Your credit card will be charged as per our regular shipping charges, for the freight of the replacement product. Once we have prepared and packed your replacement order, you will receive an email from us advising that your order has been packed, left our warehouse and is on it’s way to you. We will provide tracking details in this email so that you are informed of when your replacement parcel is scheduled for delivery.
Qualifying refunds will be processed by article:® within 2-3 working days of receiving and accepting the returned product in the exact same condition in which it was shipped, accompanied by the proof of purchase (receipt). Original shipping and handling changes are non-refundable unless the item is faulty. You will be notified via email once the credit has been processed. Please allow up to 30 days for the credit to appear on your bank statement, as processing times vary between financial institutions, which is unfortunately beyond our control.
- All sales are final. Strictly no returns / exchanges / refunds on promotional products.
- Promotional time delivery: Our aim is to process and dispatch your order as quickly as possible - usually within 1-2 working days (Monday - Friday, not including public holidays), during promotional periods however, orders may take a further 1-2 working days to process/dispatch from our warehouse.
Although article:® endeavours to ensure stock levels are accurately kept, in the event that a promotional product you have ordered is not available, we will automatically refund you via your original payment method and send all other products. Due to the volume of orders during promotional periods, we regret to advise that we are unable to contact you individually regarding out-of-stock items during these extra busy periods.
Faulty + Damaged Products
We pride ourselves on ensuring that all of our products are of the highest quality and meet our strict manufacturing standards. Whilst great care is taken in the manufacturing of all article:® products and they are quality checked by independent inspection authorities, they are made by human hands and unfortunately occasionally a defect may be present.
Should you come across any defect or manufacturing fault (components or workmanship) please visit our Returns Portal to submit your findings, and we will be happy to assist you promptly.
Upon receipt of your completed 'Fault Identification' submission which will include our request for photographs of the fault, we will review the information received to determine if the defect is article:®’s liability and be in touch with further instructions.
If it is determined that the defect is our responsibility we will:
1. Repair the defect if possible; or
2. Replace the product in the exact same colour if in stock; or
3. Offer an alternative product of equal value if acceptable to the customer; or
4. Credit the customer the full cost of the product as appears on the original receipt, back to the credit card originally used for payment. Please allow up to 30 days for the credit to appear on your bank statement, as processing times vary between financial institutions, which is unfortunately beyond our control. We will only refund freight charges if we've sent the incorrect item, or if the item sent is defective.
We regret to advise that we will not be responsible for defect product older than 12 months OR for product that has been mistreated or if our Product Care has not been followed.
Returns - Exchange + Refund Policy (when purchasing from a multi-brand Retail Partner)
For full-priced products purchased within the past 12 months from a multi-brand Retail Partner, contact needs to be made to the store directly regarding their Returns/Exchanges/Refund policy. article:® cannot directly accept returns/exchanges/refunds for items purchased from a multi-brand Retail Partner. The Retail Partner will contact us and follow our “Retail Partner Return of Faulty Stock Procedure”.
We pride ourselves on ensuring that all of our products are of the highest quality and meet our strict manufacturing standards. All article:® products are quality checked in-house by our suppliers and in addition, undergo final random inspections and lab testing by independent inspection authorities prior to being shipped to us. However, should any defect or manufacture fault present itself, we offer a one (1) year warranty on components and workmanship.
Our leather collection utilises both genuine leather and genuine fur (in lesser amounts). All hides are premium quality and hand-chosen due to their natural characteristics of sustainability, hand-feel and durability. To reduce waste, the majority of the hide is used when crafting our leather goods, which will result in slight variations in texture, colour and grain. Being a natural product, every hide/skin is unique and these variations in colours, indentations, wrinkles and marks on the hide/skin are part of its natural beauty and should be considered as life-lines adding to its character, not a fault.
In order to preserve your article:® and ensure it ages beautifully, we recommend following the Product Care card that accompanies your product. Damage and/or defects caused by personal wear and tear, accidents, colour transfer, treatment which is inconsistent with article:®’s Product Care, dismantling or repair by persons other than recommended repair centres are not covered under our warranty. Full details can also be found here.
You may contact our head office in the following ways:
Email - email@example.com
Telephone - +61 (0)481 881 481
Mail - article:® P.O. Box 809, Ashgrove, QLD 4060 Brisbane AUSTRALIA
Please note our business hours: Monday - Friday 9.00am - 5.00pm (excluding public holidays).
If contact is made via email or mail, we will endeavour to be back in contact with you within 2 business days.
Links with other Websites
article:® controls and operates this Website from its headquarters in Brisbane, Australia. You are entirely responsible for compliance with applicable local laws, including but not limited to the export and import regulations of other countries in relation to the Materials. These Terms and Conditions will be governed by the laws of Australia, without regard to the choice or conflicts of law provisions of any jurisdiction. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties, with all other provisions remaining in full force and effect. The failure of article:® to enforce any right or provision in these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by article:® in writing. The Terms and Conditions comprise the entire agreement between you and article:® and supersede all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein.
Social Media Competitions
By entering our Instagram and Facebook competitions, the entrant acknowledges that the promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or Facebook in any way.